Terms & Conditions

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

 

  1. Important information

 

  • About us We are Clonmalevin Ltd T/A J&L Healthcare Furniture a company registered in Ireland with company registration number 610761. Our VAT number is 3492174NH

 

  • Contacting us. You may contact us by telephoning or emailing the relevant contact numbers 0469072371/ 0876723187 / 0861659458 or email jandlhealthcarefurniture@gmail.com

 

  • If we must contact you, we will do so by e-mail or by post to the address you provide to us in your order.

 

 

  1. Our Products

2.1 The images of the Products on our site and any illustrations, descriptive matter or advertising are for illustrative purposes only and shall not form part of the Contract or have any contractual force. Although we have made every effort to display the Products accurately and the colours, materials, and finishes, we cannot guarantee that the images accurately reflect the Products, and your Products may vary slightly from those images.

2.2 If appearance, colour, material, or finish of the Products is particularly important then we recommend that, where available, you order samples before placing an order for the Products.

2.3 We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirements.

 

2.5 Many of the Products can be made by the Product manufacturer to your measurements, specific option selection or specification. Please make sure any measurements, specific option selections or specification you select or provide to us are correct and accurate as unfortunately we cannot accept the return of made-to-order Products.

  1. How the contract is formed between you and us

5.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process as you are responsible for ensuring that that the order is complete and accurate.

5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.

5.3 We will confirm our acceptance to you by sending you an order confirmation email (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.

5.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

 

Made-To-Order Goods

8.1 The majority of the goods that we sell are made-to-order and are not a stock item(s). This means they are made specifically for your order(s) only. It is the buyer’s responsibility to check if the item is a made-to-order item(s). There are strictly no returns and strictly no refunds on made to order goods. Delays may also happen as products, parts, materials are required to complete your order by the manufacturer.

Products made-to-order or bespoke cannot be cancelled or returned or refunded. A made-to-order goods item(s) is any product where you are specifying, for example, a colour, or fabric or vinyl type, wood colour, frame colour, top colour, edging type, and so on but not limited to.

 

  1. YOUR SHIPPING AND DELIVERY POLICY

      • We use a courier service for small deliveries, this ensures your order is delivered to you in perfect condition.  All items are delivered unassembled. If assembly is required, please see our engineered delivery below.
      • We deliver orders to any desired address.
      • We deliver from Monday to Friday. We do not deliver on Saturday or Sunday.
      • The cost of shipping is €10.00 per order on items under €100. Free delivery will apply on all orders over €100 that are delivered by ourselves .
      • The expected delivery time will depend on the stock levels. We will always ship out orders as soon as is practicable. We will use all reasonable endeavours to ensure these times are met but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.


      Available to order Products will be delivered within 07-14 working days. where an item appears in stock on our website but is not available for some reason delivery can vary from 2 -4 weeks
      Specialised item Made to order : can vary from 4 – 6 weeks.

      Engineered Delivery: If you order a large item like a bed that will need to be delivered, installed, and demonstrated this will incur an engineered delivery charge of €120. You will be informed of any additional costs at the time of ordering.  Engineered delivery can also be purchased if you would like products like riser recliners or Beds assembled and demonstrated. We are happy to offer this service when needed.

      • Where there are unexpected delays, you will be contacted by a member of our Office manager and will be advised of this situation.
      • If you do not receive your order within 15 working days, please contact us by email or phone, details are on our home page.
      • It is our policy to operate a fair and transparent ordering process.

       

      RETURNS POLICY

      J&L Healthcare furniture  Ltd makes every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact Customer Services within a reasonable time of receipt and return the package within a reasonable time, for a replacement to be sent.

      If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card, provided the goods are returned to us within 7 days of their receipt, in the original undamaged packaging, and in a re-saleable condition. We regret, however, that we cannot, in this case, refund the delivery and the return postage costs.

      If you have not received your order within 28 working days from the despatch date, customers should contact Customers Services. If we are unable to locate the missing product a replacement will be sent.

    9.3 You own the Products once we have received payment in full, including all applicable delivery charges. Delivery of an order shall be completed when we deliver the Products to the address you gave us, and the Products will be your responsibility from that time.

    1. How to pay

    12.1 We accept the following methods of payment:

    (a) Credit and debit card online or by telephone;

    (b) Cheque; and

    (c) Purchase order issued by government, a local authority or public body. We reserve the right to not accept a purchase order or to request further validation before acceptance. A deposit payment may be requested by us.

    1. Manufacturer guarantees

    13.1 The Products we sell to you come with a manufacturer's guarantee.